Privacy Policy
How DesiDash collects, uses, stores, discloses, and protects customer information.
Last Updated: 19 May 2026
Welcome to DesiDash.
DesiDash respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you use the DesiDash mobile application, website, and related services.
1. Information We Collect
We may collect the following information:
- Full name
- Mobile number
- Email address
- Delivery address
- Payment transaction references
- Order history
- Device information
- Push notification tokens
- App usage information
- Customer support communications
2. How We Use Your Information
We use your information to:
- Create and manage your account
- Verify your identity through OTP authentication
- Process grocery orders and payments
- Arrange deliveries and pickups
- Send order updates and notifications
- Improve customer experience
- Prevent fraud and misuse
- Provide customer support
- Improve app functionality and performance
3. Payments
Payments are securely processed using third-party payment providers such as Stripe. DesiDash does not store your complete card information on our servers.
4. Push Notifications
With your consent, DesiDash may send push notifications related to order confirmations, delivery updates, promotions and offers, account activity, and service announcements. You can disable notifications through your device settings.
5. Sharing of Information
We may share limited information with stores fulfilling your order, delivery partners, payment providers, SMS providers, cloud hosting providers, and customer support providers. We do not sell your personal information to third parties.
6. Data Storage and Security
We implement reasonable technical and organisational measures to protect your information. However, no online platform can guarantee complete security.
7. Cookies and Analytics
Our website and app may use cookies and analytics tools to improve user experience and app performance.
8. Your Rights
You may request access to your information, request correction of inaccurate information, request deletion of your account where legally permitted, and disable marketing communications.
9. Children's Privacy
DesiDash services are not intended for children under 13 years of age.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Updated versions will be posted on our website and app.
11. Contact Us
DesiDash Support
Email: contact@synergybits.com.au
Website: https://synergybits.com.au/products/desidash
By using DesiDash, you agree to this Privacy Policy.