Refund & Cancellation Policy

Last Updated: 19 May 2026

This policy explains general cancellation and refund handling for DesiDash orders.

1. Order Cancellations

Cancellation availability depends on order status, store acceptance, preparation progress, dispatch status, and payment confirmation.

2. Refund Eligibility

Refunds may be considered for cancelled orders, unavailable items, duplicate payments, incorrect charges, or eligible product issues.

3. Non-refundable Situations

Refunds may not be available where an order has already been prepared, collected, delivered, or where incorrect information was provided by the customer.

4. Payment Processing

Approved refunds are processed through the original payment provider. Bank or card processing times may vary.

5. Damaged or Incorrect Items

Contact support promptly with order details and photos where applicable so the issue can be reviewed.

6. Contact

For refund or cancellation questions, contact contact@synergybits.com.au.